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Business Growth Bingo

Whether you’re a letting or estate agent, growth is one key business driver you as a business owner need to consider. We’ve compiled together a comprehensive document of business growth tips you can use. Available for all VTUK members to download, our Business Growth Bingo document can be found in our Openview Enterprise Facebook Group. Here’s a few business tips you can use to begin with: 1 – Speed Is Key – Offer rewards to prospective tenants who let new-to-market properties within a certain time period. 3 – Perfect The Pitch – Practice your landlord pitch beforehand. Prepare documents and resources you can use within the pitch. 5 – Stay In Touch – Phone landlords at least twice a week whilst their property is void. 6 – What Can You Offer?- Offer your landlords more than your competitors. Openview’s Task Manager and online portal can significantly enhance your service offering. …

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Landlord Tips

Avoid Void Property

As an agent or landlord having a void property could result in a loss of income, therefore avoiding a void property is something you should consider. We’ve put together some tips you can use to not just avoid a void property but retain your business should you face an empty property. Let To Pets Considering tenants with pets is something you should allow especially if you’re struggling to find suitable tenants. Letting to tenants with pets is likely to bring you a longer term rental as tenants in this situation tend to typically move less often. Think Longer Term Perform exceptional customer service from the very start of each tenancy. Think about using PropTech such as Openview Online to allow your tenants to access an online version of your agency alongside your traditional high street branch whilst Openview Task Manager allows your tenants to report repairs instantly online, allowing you …

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Estate Agent Tips

Who’s Going “BANG”?

Going BANG? We’ve put a list together of things you can do to ensure your letting or estate agency has that extra snap, crackle and pop, whilst also utilising our Openview property software to enhance your marketing. 1 Offer Online As well as offering a traditional high street service, adapt your agency to online. Launch your own online affiliate brand using Openview Online which can run alongside your traditional agency. Advertise your online brand in your office window and in the window of your website. This will increase your visibility online, whilst give new clients a choice of using you or your online affiliate, giving them no reason not to approach you. 2 Get On TV Whether it’s Homes Under The Hammer, Location, Location, Location or Grand Designs, look out for TV opportunities. This June, Curve Media are looking for family run estate agents to take part in a new …

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Contractors

Contractor Communication

Whether it’s your plumber, electrician or painter, communicating with your contractors is often a tricky process. We’ve outlined several things you should consider to achieve effective contractor communication. 1 Plan Plan your communication with contractors before you begin the tenancy, making sure they understand the responsibility they are undertaking. Should they be a company working on your behalf, ensure you have a point of contact you can call easily. 2 The Process Ensure you communicate with all your contractors in a similar fashion. Establishing a process of communication will allow your rentals to flow allowing you delivering outstanding customer service. Think about using Openview’s online portal, allowing all parties, contractors, landlords and tenants, to communicate instantly, giving you a seamless communication process. Think about using private social networks such as WhatsApp, LinkedIn or Facebook to establish a personal connection with your contractors too. 3 Repair Reporting Sometimes you need your …

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Compliance

Do Landlords Need To Register With The ICO?

As a landlord or agent, under GDPR legislation you’re required to be registered with the ICO. Many will already be registered and paying a fee to the ICO. If you’re not registered and you are handling data from your tenants in electronic format, you must get in contact with the ICO to register. How much is the registration fee? Should your business have no more than 10 employees and as long as your turnover does not exceed £632,000, the fee is £40 with a £5 discount if you pay by direct debit. What if I do not comply? If you fail to register you may be liable to pay a penalty up to £4,350. How do I register? To register with the ICO, please visit the ICO’s official website by clicking here. Keep compliant with Openview property software, call 0800 328 0460, email info@vtuk.com or visit vtuk.com. THE INFORMATION IN …

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Compliance

What Must You Publish?

Letting agents must publish certain information to clients. The information must be clear, not misleading and be visible to the eye in your office, on your website and on third party websites. Third party websites includes portals, social media and other websites. It may not always be possible to advertise all the details on social media, in this case a link to your fees on your website is acceptable. Below we’ve outlined what you must publish: A Detailed Breakdown Of Fees/Charges A detailed list of ALL your fees, charges and potential penalties must be published in your letting agency, on your website and on third party websites. This must be clearly visible, not misleading, setting out your fees inclusive of VAT, in your office and on your website, the customer shouldn’t have to ask for the information. On your website, the information must be together. Should it be on a …

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