IT Software Support

This is an exciting opportunity for someone looking to make a career in I.T. We are looking for an I.T Software Support Engineer to join our specialist I.T team.

About this position

This is an exciting opportunity for someone looking to make a career in I.T. We are looking for an I.T Software Support Engineer to join our specialist I.T team.

This is an exciting opportunity to join an established Witney based business specialising in the supplying in-house software for letting agents and Estate agents. Full training will be provided.

Quality is fundamental to us as is expectations to achieve total customer satisfaction. Preferably you will have experience of working in a busy IT support role, however, this is not mandatory.Attitude and willingness to learn is important.

Who we're looking for

The role will include the following:

  • Managing Support Incidents / Cases through Phone, Microsoft Teams and Email.
  • Diagnosing and reacting appropriately to support requests and system alerts.
  • Completing assigned tasks on time and managing own tasks.
  • Communicating progress and problems both internally and to client contacts.
  • Maintaining good client relations and delivering excellent customer service.
  • Administration including maintenance of client system records, incident and records.

 

Other Non-Technical Skills ideally required:

  • Good communicator – face-to-face, telephone, written, email.
  • Able to converse with non-technical clients on IT issues and convey meaning without jargon.
  • Able to build and maintain good relationships with clients and colleagues.
  • Able to manage and prioritise own tasks and helpdesk issues.
  • Timely reporting of progress on helpdesk issues and escalation to second-line as required.
  • Able to learn new skills, products and techniques and to adapt quickly.

 

Personal Qualities ideally desired:

  • Reliable, responsible and trustworthy character.
  • Self-disciplined and able to work on own initiative.
  • Positive, proactive and motivated.
  • Determined, tenacious problem-solver yet with a clear understanding of own limitations.
  • Adaptable and flexible team player.
  • Possessing a professional, polite manner and tolerant of end-user frustrations.
  • Enjoys interacting with others (clients and colleagues).
  • Genuine care for clients / users and a desire to solve their IT problems and issues

Why join Openview?

It feels different to work with us because our people are unlike any other. We bring a fresh perspective, mutual trust and an infectious energy into our colleague relationships and relationships with our clients.

 

Superb Location

Located in the beautiful Oxfordshire Cotswolds, steeped in history, rich in heritage and awash with natural beauty, the Cotswolds is rural England at its very finest.

 

Great Atmosphere

A fun, positive working environment that encompasses every level of respect, empathy and understanding between all. These sentiments foster our culture of loyalty, innovation and collaboration. You will feel heard and valued.

 

Half-Day Friday

Say what!?
A stress-free way to remind you, that through our trust in you, and in providing a healthy, well balanced work-life, you can call it a day without feeling an unhealthy level of self-inflicted pressure to keep working into the night.

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