Lettings Tips

Business Growth

How To Gain New Instructions

As a letting or estate agent working in such a competitive market, instructions are crucial in order to grow your business. We at VTUK are aware that finding instructions is becoming more and more difficult as vendors and landlords go online and become harder and harder to find. As well as this, many landlords are exiting the industry as more and more compliance is introduced whilst vendors are continually being put off by the speed of the sales process. That’s where our Openview property software comes in. Openview is your forever software, with all this constant change Openview brings order to your confusion enabling you to work on the business rather than fire fighting in it. For example, our Openview software provides you with the tools needed to stand out in such a competitive environment and gain new instructions. Openview Toolbox features a repair reporting tool we call Task Manager. …

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Compliance

Set Up A Specific Google Alert

It’s vital you issue the correct “How To Rent Guide” to your tenants before the start of a new or renewed tenancy. With the guide being updated on a regular basis ensuring you’re using the correct guide is becoming more and more difficult to keep track of. We recommend setting up a Google Alert to ensure you’re notified of any changes to the How To Rent Guide. According to the government’s website, the most up to date guide has been published from the 10th December 2020. The most up to date guide can be found by clicking here. Setting Up A Specific Google Alert Click here to visit Google Alerts. Type your keyword in quotations in the alerts box, in this instance it would be “How To Rent”. After the keyword, add the specific website you’d like the Google Alert to update you on. Before the URL ensure you type …

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Landlord Tips

Avoid Void Property

As an agent or landlord having a void property could result in a loss of income, therefore avoiding a void property is something you should consider. We’ve put together some tips you can use to not just avoid a void property but retain your business should you face an empty property. Let To Pets Considering tenants with pets is something you should allow especially if you’re struggling to find suitable tenants. Letting to tenants with pets is likely to bring you a longer term rental as tenants in this situation tend to typically move less often. Think Longer Term Perform exceptional customer service from the very start of each tenancy. Think about using PropTech such as Openview Online to allow your tenants to access an online version of your agency alongside your traditional high street branch whilst Openview Task Manager allows your tenants to report repairs instantly online, allowing you …

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Estate Agent Tips

How To Start In Property

What do I need to do to start operating as an estate agent? Should you work in lettings and wish to go into sales the main thing you should consider in terms of compliance is your AML procedure. As well as compliance, we recommend spending some time researching the sales procedure to ensure you’re fully aware of how to successfully complete a sale before it falls through. Our guide to the moving process is a useful tool you can use, click here to read it. What do I need to do to start operating as a letting agent? If you’re considering becoming a letting agent you should take into account your compliance procedure. With over 150 laws, incorrectly letting a property could lead to a fine or potentially prosecution. We recommend becoming qualified through ARLA to ensure you have the essential knowledge to keep you compliant whilst provide you with …

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Estate Agent Tips

Who’s Going “BANG”?

Going BANG? We’ve put a list together of things you can do to ensure your letting or estate agency has that extra snap, crackle and pop, whilst also utilising our Openview property software to enhance your marketing. 1 Offer Online As well as offering a traditional high street service, adapt your agency to online. Launch your own online affiliate brand using Openview Online which can run alongside your traditional agency. Advertise your online brand in your office window and in the window of your website. This will increase your visibility online, whilst give new clients a choice of using you or your online affiliate, giving them no reason not to approach you. 2 Get On TV Whether it’s Homes Under The Hammer, Location, Location, Location or Grand Designs, look out for TV opportunities. This June, Curve Media are looking for family run estate agents to take part in a new …

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Contractors

Contractor Communication

Whether it’s your plumber, electrician or painter, communicating with your contractors is often a tricky process. We’ve outlined several things you should consider to achieve effective contractor communication. 1 Plan Plan your communication with contractors before you begin the tenancy, making sure they understand the responsibility they are undertaking. Should they be a company working on your behalf, ensure you have a point of contact you can call easily. 2 The Process Ensure you communicate with all your contractors in a similar fashion. Establishing a process of communication will allow your rentals to flow allowing you delivering outstanding customer service. Think about using Openview’s online portal, allowing all parties, contractors, landlords and tenants, to communicate instantly, giving you a seamless communication process. Think about using private social networks such as WhatsApp, LinkedIn or Facebook to establish a personal connection with your contractors too. 3 Repair Reporting Sometimes you need your …

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Lettings Tips

Top Tips To BBQ Safety

BBQ Safety is crucial whether you’re a letting agent or tenant. Should you have supplied your tenants with a BBQ or you just simply want to advise your tenants on how to keep safe when organising a BBQ, we’ve put together this blog with advice courtesy of Gas Safe Register. Checking Your BBQ Check your BBQ before using it, ensuring all hoses are attached. If the gas cylinder needs changing, make sure all gas taps are turned off and it is done in the open air. Be careful not to over-tighten joints. When the BBQ has finished, make sure the gas cylinders have been turned of before the BBQ controls. This will ensure all gas is used up. The gas stove, light or heater should always be left outside. The manufacturers booklet must always be consulted for further advice on how to check for gas escapes such as brushing leak …

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Estate Agent Tips

In The Community?

When it comes to marketing your agency, “offline” marketing is just as important as your online approach. We’ve outlined some key things you should consider. 1 Newspapers Some say it’s rather an old approach but listing your property in the “local” newspaper is still a very effective method of marketing. 2 Cards If you were to receive a “thank you” or “congrats” card in the post with a gift inside, you’re likely to remember it. That’s why sending cards should be one of your key marketing methods. You could even ask the potential customer to tweet a picture of the card to your social media, combining your offline and online marketing. 3 Print If people see your name everywhere they’re more likely to turn their attention to you. Consider putting your brand on the back of a bus, a park bench, in the local shopping center, bowling alley, cinema, DIY …

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Estate Agent Tips

The Moving Process: Your Step By Step Guide

Processing the selling and buying process as efficiently as you can is vital, not just to achieve excellent service but to also enhance your reputation in the industry. We’ve outlined a key timeline you can use when going through the selling or buying process. Advertise Research new business Organise valuation Carry our valuation Chase lead Gain instruction Verify AML Prepare photos/floorplans/marketing Produce property copyright and leaflets Put property on website/portals/social media Sell Look for a potential buyer Register their details Are the buyers qualified? Invite/book buyers for a viewing Ensure 3rd parties are aware Attend the viewing Ask for viewing feedback Pass feedback to vendor Ask for an offer Pass offer to vendor Negotiate deal Progress Start final paperwork Verify the buyer Organise Conveyancing/Tenancy Agreement Ensure deal doesn’t fall through Organise mortgage/funds Start survey/inventory process Continue to manage all parties Chase all parties to exchange Complete all paperwork Hand over …

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Estate Agent Tips

How To Guides For The Housing Sector

The government has released several “How To” guides for the housing sector. Whether it’s buying, selling or letting a property, the guides detail everything your tenants, buyers or vendors need to know. Should you be a letting agent it’s important you issue your tenants with a copy of the latest “How To Rent” guide at the start of a new or renewed tenancy. A copy of the latest “How To Rent” guide can be downloaded below along with the other guides below. How To Rent Guide How To Rent A Safe Home How To Let How To Lease How To Buy A Home How To Sell A Home Find out more about how Openview can assist you in the housing process, call us 0800 328 0460, email us info@vtuk.com or visit us vtuk.com.

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