Repair Reporting

Lettings Tips

Is Bad Air Polluting Your Home?

How can you ensure the air in your home is clean? Simple things can improve the air quality within your property. Keeping the home well aired, preventing condensation and monitoring the condensation within the property are just some of the things to consider as a letting agent, landlord or even as a estate agent selling a property. Should your property be located in a major city such as London, these tips are especially important as the air outside can seek in. The BBC have put together a useful tool you can use to check how polluted your street is. Click here to find it. Open Your Windows Opening your windows will ensure your property is well ventilated. We know if you’re an agent, doing this might not be possible so we recommend instructing the tenant to do this from the beginning of the tenancy. Condensation Condensation can cause damp and …

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Repair Reporting

Domestic Abuse And The Silent 999

Whoever you are, domestic abuse can affect anyone of us. It’s estimated over 2 women a week die at the hands of their partner as a result of domestic abuse. As an agent or landlord, you may have silently noticed this abuse coming through from your tenants as rental repair reports. For example, your tenants may have reported noise complaints, breakages or continuous repairs to walls, windows, external doors or locks through Openview’s Task Manager. How Can You Help? Should you feel one of your tenant’s is suffering from domestic abuse, you should point them in the direction of the National Domestic Violence Helpline by passing on their number, 0808 2000 247. Information about the helpline should also be stated at the start of the tenancy. The Silent 999 You should also advise your tenant on how to make a Silent 999 call. This allows them to phone 999 silently, …

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Property Software

Repair Reporting: What You Should Know

Is it acceptable to tell tenants that the only way to report repairs is via your website or through an app like Task Manager? You can’t dictate how tenant’s report repairs, it’s the tenant’s choice how they do this. Your tenancy agreement should clearly state this, highlighting how tenants can report repairs in writing, in person, online, by phone or by text. When instructing your tenants, tell them to report repairs via Task Manager and explain the benefits they’ll receive which will hopefully encourage them to do so. You should also keep a record of the communication you’ve had with your tenant as well as the repair. Changes to the Homes (Fitness For Human Habitation) Bill means agents should keep a record of the repair through photo’s and written evidence before and after the tenancy. Discover Openview, call 0800 328 0460, email info@vtuk.com or visit vtuk.com.

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