Property Software Training lies at the heart of our business
Training is not a profit centre for us but an integral element to our overall offering.
Trained clients are happy clients, happy clients give us great referrals, well trained clients need less support and hence we are able to pass on the overall advantage in our pricing structure and deliver best value for money to our client base. Trained clients use every aspect of the software, hence generating maximum benefit for their business, but also pushing the boundaries of our product and ensuring we have the fastest development cycle of any property software company.
We offer four different types of training, which are:
Product Training at VTUK:
This is delivered via classroom style training at our premises in our specially developed training facility. It is superb value for money and can be tailored to suit user capabilities, from new starts to advanced accounting. At every part of staff development we offer cost effective and targeted training at our facilities. The courses are residential, usually over two days and can even be tailored for specific company requirements if you require exclusivity to protect your market edge or unique sales practices.
Product Training or Consultancy on-site:
This gives the opportunity for very precise training delivery, without the need to disrupt daily business operations by taking staff out of the office. Our consultancy service will enable you to define best practice guides and create bespoke staff manuals, which not only allow current staff to operate according to precise company procedures but will also accelerate assimilation of new staff.
Live Data Training:
Our Live Data Training module covers the key aspects required for assimilation. Our research shows the following areas to be of immediate concern:
Transferring tenancies from legacy systems
Setting up accounts and opening balances
Setting up window cards
Setting up marketing lists
Our clients want to know that when the trainer leaves they can enter details on to the system, run the accounts and send letters. This will all be achieved by the end of the LDT process. LDT can be structured for either one or two days depending on client and data size.
Telephone Training & Remote Assist (Or Skype Messenger for the more adventurous):
Further assimilation will progress with Telephone Continuation Training. This will involve application of the more advanced functions in a real time environment, so that assimilation is applied to business practice and actual requirements. In this way the program should be used in full by the end of month one.
VTUK: Approaching Agency From a Different Angle
VTUK has drawn on its consultancy experience and constructed an approach to new business to differentiate itself from competition. The four key drivers are designed around a holistic business plan covering:
How do you protect your brand and data from adverse publicity and negativity? How do you protect it from theft and corruption?
You have to consider:
- Best Practice
- Ring-fencing the business value
- A full data collapse continuity plan
How do you ensure your landlords keep coming back to you? How do you ensure that they remain 'sticky' and loyal to your business?
You have to consider:
- The value of retained business
- Added value services that keep your landlords loyal
- The benefits of a sound reputation and referral business
Acquiring New Landlords
How are you attracting new landlords in these market conditions? How have you altered your approach to keep you ahead of the competition?
You have to consider:
- New opportunities for business growth
- The implications of not taking advantage of the market opportunities
- Falling behind your competition
Increasing the profit of each let
How do you ensure you are maximising the profit from each let? How do you access best in class suppliers and order services through the click of a button?
You have to consider:
- Administration Time
- Supplier Reputation
- Best Practice
- Referral commission from suppliers
Redbrick Sales and Lettings Case Study
Redbrick Sales and Lettings is a residential letting and sales specialist in Coventry and Warwickshire, and is an ARLA member. Redbrick strive to offer a second to none service with great aftercare, through a small, experienced and caring team. Redbrick place the safety of its tenants above all else. As such, the need to ensure gas safety, fire and electrical records, and all other areas of compliance, are current and up to date is paramount.
Redbrick Sales and Lettings used a manual system of excel spreadsheets and word documentation to undertake the day-to-day tasks of running a busy letting management business. Through GEMINI, Redbrick wanted to alleviate the administration tasks hindering the residential lettings team.
Following implementation of GEMINI, Redbrick have a streamlined business, taking advantage of the following features of the programme:
"With some initial investment of time to get our own documentation onto the GEMINI system, we are now using this to full capacity. GEMINI has saved us enormous amounts of time, allowing us to continue with growing the business and taking care of our clients. I would like to say that we have found your support and service to be absolutely exceptional, I believe that people are paid to do a job and should do it right, but in your case you always seem to go above and beyond the call of duty. Thank you for all your hard work."
City life case study
City Life Group are an Estate and Lettings agency based in Edgbaston, offering a wide range of properties to buy or let in the city of Birmingham and its surrounding suburbs. City Life Group needed a software package that would enable them to grow both quickly and effectively, was efficient and structured but allowed versatility.
City Life Group were using a basic accountancy package for their financial records and also used a manual system of Microsoft Excel spreadsheets for the remainder of their management
Five years after implementation, City Life Group has embraced the following features of the GEMINI programme to streamline and improve its business:
"It was essential that we have a system installed to run our property management department that allowed us keep track of our performance and ensure our business runs efficiently.
Once your portfolio grows to over 50 properties, you need a reliable system that will allow you to manage them and keep a historical log of their activities. Our property management business revolves around GEMINI. Like all agents, we get a lot of property queries. GEMINI gives us, and our customers, instant feedback, so there's no need for the infamous, I'll get someone to call you back.
However the most important factor for me has been the support we get from the VTUK team, and their continuous drive to keep updating the system to ensure the letting and property management process is easily managed.
GEMINI has helped us massively with the day to day tasks of running our business, allowing us to concentrate on marketing ourselves within the Birmingham area."
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Need some help or have a query?
VTUK’s dedicated customer support team is here to help.
You can reach them on +44 (0)1865 860871 between 9am – 5pm (Monday to Thursday) and 9am – 4pm (Friday) And on the rare occasion when we can’t resolve your issue over the telephone, our support team will have you sorted in no time with VTUK’s remote log-in programme, which allows our expert software engineers to fix the problem on your system from their computer.
Understanding the industry
VTUK has operated in the lettings and management industry for over 20 years. In that time we have looked to do two things: develop a deep understanding of our industry, and make understanding our industry easier for our clients.
Working alongside our client base, as we try to build a better company and better software, we have learned a great deal. Our clients have taught us to understand the finer points of our industry, and have helped us make our software more relevant. Each of our clients has their own speciality, and by combining all their different niches and experience we are able to produce something as comprehensive as it is groundbreaking.
But it doesn't stop there.
VTUK has taken the initiative. For example, through our programme of Round Table Dinners, where we liaise with some of the most senior decision-makers in the space, and our seminar programme, where we work with influential members of the lettings and management industry to offer our clients free business development advice, we have broadened our perspective on our industry.
All this expertise and experience has helped VTUK finely tune our software to today's industry and regulatory landscape. Our software makes regulatory compliance easier and more efficient, to the point where our products include up-to-date templates of required paperwork and automatically alerts users to regulatory deadlines.
VTUK's understanding of the industry is critical to the way we do business. By continuing to understand its ever-changing shape, we can help our clients stay ahead of the game.
AQUARIUS is our estate agency software and is one of our longest standing products. It's not just survived, but thrived and is, we believe (and our clients tell us) the best dedicated estate agency software around.
It was designed for estate agents by estate agents, it is a great communications platform for staying in constant contact with your vendors and applicants alike, as well as assisting you in managing your pipeline and sales progression process.
PISCES is a group of ‘best in class’ property industry suppliers, whether it’s a provider that could streamline your own internal business processes, or a supplier that could provide you with a USP.
The time savings are huge, time that you can now spend on aqcuiring new landlords and vendors, it is changing the way property professionals do business with suppliers. The network of suppliers have been carefully selected and vetted, giving you piece of mind you are dealing with the right people.
TAURUS is Automation Software that will save you time and money by dramatically reducing time spent on any of your current business process that currently drain time resource. It works on our competitors products to ensure the things that you need to do, every day, get done.
If it is a decision based on your data, Taurus can automate it. The outputs that Taurus generates are based on 2 decision types, 1. Triggers (a change in the database) and 2. Schedules (a time based event, often on the same time each day).
Gemini is an award winning Lettings and Management tool specifically designed for every department of a lettings business, it is used nationally by accountants, negotiators, maintenance teams and lettings managers.
Gemini helps you rediscover your best practices by keeping you compliant with ever changing lettings compliance, and will remind you every step of the way on very important time restricted tasks.
SCORPIO was developed as a ‘best of both worlds’ solution that allows you web access to server-stored data. Web based providers say being on the web is essential, whereas we believe having essential data on the web is essential.
It was designed to help you retain landlords and vendors by offering them services they might not get from your competitors, which in itself will also attract new business. Also the ability for your landlords and vendors to view feedback from viewings and a whole lot more.