Consumer Protection Regulations

Compliance

What Must You Publish?

Letting agents must publish certain information to clients. The information must be clear, not misleading and be visible to the eye in your office, on your website and on third party websites. Third party websites includes portals, social media and other websites. It may not always be possible to advertise all the details on social media, in this case a link to your fees on your website is acceptable. Below we’ve outlined what you must publish: A Detailed Breakdown Of Fees/Charges A detailed list of ALL your fees, charges and potential penalties must be published in your letting agency, on your website and on third party websites. This must be clearly visible, not misleading, setting out your fees inclusive of VAT, in your office and on your website, the customer shouldn’t have to ask for the information. On your website, the information must be together. Should it be on a …

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