CRM

Automation

Revealed – how automation can help agents keep their businesses fully secure

A recent news story (below) will have set alarm bells ringing for agencies up and down the country when it was revealed that a former employee of a high-profile London agency had been accused of stealing the firm’s client database and handing it to a competitor agency in the local area. There have also been other stories about employees stealing cash from an agency and forcing it to close. Mercifully, such incidents are very rare, but they do happen. These incidents highlight the need for agents to have strong security measures and protocols in place, to reduce the chances of databases or money being stolen. This is important for both large corporate agencies and local one-branch agencies alike – who handle large volumes of money and data on an annual basis. How can agents keep themselves safe? Automation really comes into its own when it comes to security. Whether it’s …

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Prop Tech

Grow Your Business With CRM

CRM systems such as Openview can significantly help you as a property professional grow your business. Ultimately, there are two things growth comes down to, reducing costs and increasing revenue. It has never been such an important time for letting agents to utilise CRM, below we’ve examined what you can do. Value Think carefully about what separates you from the agent across the road? Offer customers value by delivering them services through your CRM. This doesn’t come easily, it’s vital you have a deep understanding of what your CRM can do to improve your business insight. One example of this is Openview’s repair reporting tool, Task Manager. By offering tenants the chance to report repairs instantly, online you’ll be defining yourself from the agent down the road who doesn’t have this service, whilst offering them value as you’ll be saving the tenant and yourself time. Industry leader, Peter Knight recently …

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